6 Tech Trends to Look Out For in 2020 and Beyond

From blockchain to remote working, here’s what 2020 has in store for the average small or medium-sized business. 

1. Increased reliance on the cloud 

So many enterprises are already feeling the benefit of cloud-based computing. From 2020 onward, it’s expected that cloud adoption rates will continue to rise, and businesses will find new, cost-effective ways to build hybrid cloud infrastructures to suit their unique needs. 

It’s likely that businesses will still look at both public and private clouds for storage solutions. It’s also likely that cloud security will improve in the coming years to match company demands for safer data storage and transfer.   

2. Machine learning 

It seems like machine learning is everywhere nowadays, and its adoption is only set to increase in 2020. 

Given that the technology behind machine learning is still relatively new, and since we’re only just scratching the surface of how to use machine learning in the workplace, we can expect the next decade to be huge for machine learning advancements. Possible uses include smarter analytics and algorithm processes for cultivating prospective clients and monitoring customer satisfaction levels.

3. The birth of the smart space

A smart space is essentially an area within an office where employees can connect and collaborate. It’s a space for virtual meetings, brainstorming, document collaboration, and workflow management. 

The increased adoption of virtualization and cloud technology, coupled with a rise in “hot desking” and collaboration, will see the smart space becoming an integral part of many workplaces in 2020 and beyond.  

4. Process automation technology

Known as Robotic Process Automation, or RPA, this technology automates a company’s recurring operations and transactions. While automation frees up personnel to handle more complex tasks, it also has the effect of displacing human workers. 

However, reports suggest that automation will only disrupt up to 3% of the workplace in the coming years, which means that we’ll benefit from the technology’s economic advantages without seeing much of a rise in unemployment levels. It’s also an opportunity for organizations to foster staff development and train their personnel to handle more difficult tasks. 

5. Blockchain

In 2020, blockchain won’t just be about cryptocurrency and Bitcoin. Instead, we can expect it to come into its own, and businesses will find more practical ways to use this revolutionary technology. 

Blockchain is already popular in sectors including healthcare, politics, and finance due to its security and encryption advantages. Expect to see blockchain technology used for various tasks including supply chain management, document verification, and confidential data storage. 

6. Chatbot technology 

You’re probably already familiar with chatbots, otherwise known as the AI-driven chat box that pops up somewhere on your screen and asks if you require assistance. Chatbots are designed to answer simple queries to reduce the pressure on human support staff, but they’re causing more frustration than relief. 

Nevertheless, it’s expected that chatbots will handle around 85% of customer queries by the end of 2020. The good news is that these chatbots are getting smarter, and they’re able to tackle more complex questions than ever before. 


2020 looks set to be a key year for emerging technologies like AI and machine learning. Similarly, we can expect existing technologies like big data and the cloud to continuing growing and evolving.