Reactive Services Braincube
Discover the help you need with custom hourly IT support
IT support that isn’t ‘one size fits all’ — the custom solutions you deserve
Our goal is to elevate people through technology. Every business depends on technology to power their actions. However, technology doesn’t always work as it should, meaning you still need consistent, reliable support.
With hourly IT support from our team, you’ll enjoy the precise services you need when you need them. We develop hourly IT support solutions that are specific to your situation and your requirements.
You’ll receive a customized approach to support when you work with our team—one that ensures the reliability of your network while also remaining cost-effective. Give your in-house IT team the ability to do more while we take care of day to day support.
What do you get with customized hourly IT support?
- Responsive Help Desk staffed with skill techs to resolve issues fast
- Management of every aspect of your network—devices, servers, firewalls, and connectivity
- Proactive maintenance and support strategies
- Troubleshooting documentation
- Comprehensive documentation of your network
- Network troubleshooting
- Device configuration
- Hardware installations
- Support for both Windows and MAC machines
Why custom hourly IT support?
The cost of hiring a new IT professional can be steep. In addition to the costs of recruiting, hiring, and salary, this requires extensive training. All too often, SMBs don’t have this additional capital, especially if you are trying to grow. What you need is dependable, cost-effective hourly IT support. Our team of professional and knowledgeable technicians can help your business keep running without limitations.
Technology, although a powerful part of your business, is second to your people. They are your most valuable asset, but they often face hurdles and need instant IT support so they can continue to do their jobs. Empower them by providing easy access to IT support, no matter when they need it.
On average, the cost per voice minute for in-house service desks is $2.13. Could you be saving money by outsourcing your IT support?
How does custom IT hourly support work?
With hourly IT support, your organization contracts with us to take on the day to day support of your IT infrastructure and ecosystem. You can determine the block of hours per month that you believe your organization needs, while fitting in with your requirements and budget.
We provide affordable on-demand IT support services to you whenever you need it, and only when you need it. Because you are paying by the hour, you can limit the amount you spend each month, without compromising on the quality of support. Whether it’s a long-term challenge that’s impeding productivity or a sudden emergency, we’re simply a call away.
- Reduce costs by outsourcing IT support instead of hiring more in-house staff
- Ensure that employees always have technology that works so they can be productive and efficient
- Receive always-on support that can respond whenever needed
- Enable your in-house staff to focus on projects or long-term strategy instead of putting out fires all day
When our IT infrastructure needed repair, BECA moved quickly to have our network fully functional within hours of project commencement. They knew what to do and then did it. BECA is a “no excuses” company and always gets the job done with the highest degree of professionalism and competence.”