Businesses are always looking for smarter ways to communicate and collaborate. The problem is that it’s easy to over-complicate your communication strategy by introducing too many new technologies with no integration. That’s where unified communications come in.
With unified communications, you can merge several communications methods into a single platform. That means employees can access everything from the telephone to video messaging from one centralized login. However, like everything in business, your unified communications system is only as good as your strategy. Here’s what you need to know about building a solid UC strategy to generate the results you’re looking for.
Why you need a UC strategy
If you’re new to unified communications, you’re probably still wondering what the fuss is about. Put simply, a unified communications system helps your business grow because it promotes workplace efficiency. It makes it easier for employees to work together and devise innovative strategies to drive your business forward. It’s no surprise, then, that unified communication has reported growth of over 20% year over year.
Ready to implement a winning UC strategy? Then you need a plan. Here’s what should be
Take your time picking a unified communications platform
For your unified communications platform to work best, it needs to meet your company’s unique requirements. Spend time researching the options and don’t rush into any decisions. To make sure that your chosen platform is optimal for your company and that your hardware and software meet operating requirements, always consult an IT professional for their advice and input. included in every strategy, no matter which industry you’re operating in.
Involve your end-users early
Your end-users are crucial to your UC strategy’s success, which means they should be involved at the earliest possible stages of your planning. You should be ready to communicate to your end-users how the communications system will make their job easier and be open to their suggestions and feedback.
Remember, the system must work for everyone. Take feedback before your plans are too far along to alter them.
Implementing a unified communications platform smoothly doesn’t happen overnight. It takes weeks and months of careful planning. Be sure that your leadership and IT staff work collaboratively and review progress at regular milestones. Document the outcomes of every meeting and ensure that everyone knows what their responsibilities are. Don’t let misunderstanding damage your unified communications platform before it gets off the ground.
Roll it out in phases
A unified communications solution can be a large beast, so it is best to roll it out in stages. You can do this by department or over a certain period of time. That way, you can identify weaknesses before they cost your business productivity, efficiency, and money.
When you roll out the platform, it’s also vital that you get feedback from technically experienced users or managers who have access to the full system. This allows you to test every facet of the system for hidden problems and bugs before you begin migrating confidential data over to the platform.
Choose a provider today
If it’s time to implement unified communications into your business, don’t forget to include these 4 essential components. The better your UC strategy, the more productive and efficient your business will be. For more information on devising the right UC strategy for your company, contact us today.